What We Do

The main focus of our service is the telephone helpline which operates between 7pm and 10pm every night of the year. We act as a source of information, support and referral for any issue relating to lesbian, gay, bisexual or trans life.

We receive calls on a wide range of issues, for example our caller may be:

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New to the area and so looking for information about the local scene, including pubs, clubs and social groups.
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An individual of any age, coming to terms with being gay, lesbian, bisexual or trans.
• Seeking safe sex advice.
• Unsure about their sexuality.
• Coming to terms with the loss of a partner.
• Experiencing domestic violence.
• Upset about the breakdown of a relationship.
• Coming to terms with a HIV diagnosis.
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Concerned about their son or daughter who has recently disclosed their sexuality.
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Seeking information about local sexual health clinics.

These are examples of just some of the types of call we receive each week, and we aim to treat all callers with empathy, respect and compassion, whatever their concern.

We appreciate that some people may find it difficult to call, but we can assure callers that the person answering the telephone will be a caring and well trained volunteer, and we believe it can often help to talk. All our volunteers have experience of what it is like to be lesbian, gay, bisexual or trans, and have been trained to offer a friendly and non-judgmental service.

All calls are confidential and we will not be able to trace your number. Calls are charged at local rate from a BT land line. Calls from mobiles and other networks may vary and may be higher. So if you need a listening ear or some up-to-date information, please feel free to give us a call between 7 and 10pm on any night of the year.